Haier Protect+ is a complimentary coverage which is offered by Haier Mobile for its Smartphone customers.
Claim approval/decline decision will be communicated to claimants within a period of 48 hours after the submission of damaged handset(s) and necessary documents/ requirements at Haier Care Centre (except unusual circumstances)
Documents required for Physical Accident claims:
Original Warranty Card & Haier Protect+ insert, Original Valid Proof of Purchase, Job Sheet, Customer Statement Document, Claims Submission Sheet, Damaged Mobile Phone and Customer's CNIC.
Documents required For Burglary claims:
Original Warranty Card & Haier Protect+ insert, Original Valid Proof of Purchase, Job Sheet, Customer Statement Document, Customer’s CNIC, FIR clearly mentioning IMEI number of mobile, PTA confirmation of IMEI blockage. Moreover, In case of Burglary/Snatching claims, customers are required to inform Police immediately (within 72 hours) from the date of incident.